Frequently Asked Questions

Here are a few of the questions we get asked the most. If you don't see an answer, reach out to us anytime on the contact page.

FAQs design desk

Registration

How do I register for a CMYKhub Design Desk account?

You can register by filling in the form found by clicking on the Subscribe button from the Pricing & Plans page.

Registration is quick and easy and provides you with private access to the CMYKhub Design Desk system to create
and manage your orders.

After registering your account, you will receive a welcome email, click the verification link within the email
to verify your account.

Verification helps us ensure the email you nominated is correct and verifies your identity.

Login

What if I’ve forgotten my account password?

If you've forgotten your CMYKhub Design Desk password, using your registered email address you can recover access,
following these steps.

To recover access to your account:

  • Go to CMYKhub Design Desk Login page
  • Click Reset Password
  • Enter the email address you used for CMYKhub Design Desk and click Next
  • Click on the Create New Password link we email to you, and you will be routed to
    the create new password screen.
  • We'll then ask you to create a new password.

Subscription Plan

What is a Subscription Plan?

It is a bundled amount of services that you can subscribe to monthly or annually.

You can register by filling in the form found by clicking on the Subscribe button from the Pricing & Plans page.

Order Management

What is an Order?

An Order is the selected service that is requested to be worked on.

It’s the time spent on an Order. Time spent on an order is deducted from the subscriptions allocated hours.

It’s the time an order is waiting in a status column.

It’s the maximum amount of orders provided in a subscription plan.

It’s the maximum number of hours provided to you depending on the subscription level.

It’s the maximum amount of simultaneous Orders determined by the subscription level.

It’s the maximum amount of storage space provided for file attachments determined by the subscription level.

Payment

How do you subscribe to a CMYKhub Design Desk plan?

Select a subscription level which suits your needs and purchase online. You can choose between monthly or annually payment period.

Yes, upgrading for monthly or annual subscriptions can be done at any time. The system will calculate the upgrade price automatically.

Downgrading a monthly subscription can be applied at any time, but the downgrade will occur on the next subscription renewal date.

Downgrading an annual subscription can be applied for at any time, but the downgrade will occur on the next subscription renewal date of the following month. The system will calculate the downgrade price automatically. Any refund due will be handled by our Accounts Department.

You cannot cross grade from Monthly to Annual or Annual to Monthly.

For a cancellation, the same rule applies for a downgrade. Both Monthly and Annually can be done on the subscription date. Any refund occurred will be handled by our Accounts Manager directly to you.

The subscription renewal will happen automatically on the subscription date.

Yes, you can update your payment method at any time.

When the payment transaction fails, the system will generate an unpaid invoice. You have two days grace period to retry the subscription renewal.

You can find them in the Account Menu > Manage Payment/Invoices > Manage Invoices & Receipts

Services

What prepress and design services can I order through CMYKhub Design Desk?

CMYKhub Design Desk offers a huge range of design products and prepress services, here are some of what we offer, if you don’t see it on the list, just ask we’ll let you know if it's something we can offer.

Print Ready Services - print fixes and improvements

  • Resize
  • Bleed
  • Imposition
  • Spot UV / Scodix / Metal embellishment channel
  • Dieline creation or fix
  • Grip
  • Colour space conversion and fix
  • Variable Data PDF creation
  • Book Cover spreads with spine & glue trap
  • Book Impose based on your printer's specification.
  • Book Bleed based on your printer's specification.

Graphic Design Services

Branding

  • Logo
  • Illustration
  • Infographic

Marketing & Promotional

  • Coaster
  • T Shirt
  • Coffee Cup
  • Counter Strut Cards
  • Standees
  • Wobblers
  • Door Hangers
  • Card Holders

Business Cards

  • Standard Business Card
  • Spot UV, Scodix or Metal embellished Business Card
  • Promo Card
  • Appointment Card
  • Magnet
  • Leave Behind Card
  • Product Card

Business Stationery

  • Letterhead
  • With Compliments Slip
  • Note Pads
  • Presentation Folder

Poster, Sign or Banner

  • Event Poster
  • Directional/Informational Sign/Banner
  • Pullup Banner
  • Teardrop, Bow or Flag Banner

Stickers & Adhesive Products

  • Floor Graphics
  • Bumper Stickers
  • Outdoor Signage
  • Window Graphics
  • Wallpaper & Wall graphics

Flyers and Postcards

  • Promo Flyer
  • Postcard
  • Menu
  • Information Flyer
  • Invitation

Folded Brochure

  • Information Brochure
  • Menu
  • Product Brochure
  • Newsletter

Can’t find what you’re looking for?

We’ll help you find the answer by connect with our sales representative.

Graphic Design Services and Print Ready Fixes

We've put together a list of frequently asked questions to give you more insight on our graphic design and print-ready services.

Please use the Contact Us page should the information you needed is not on this list.